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1.
Do you do custom manufacturing?
A: No, we have minimum
orders explained below.
2.
How can I receive a catalog of your products?
A: We match our customers´
profiles and rail shapes, so we don´t have an "in house" line of shapes and
profiles, therefore we don´t have catalogs. We can choose from all of the
profiles we use, mix them, and offer a style you like. If you want to see a
physical sample of a door, please contact us
3.
What are your procedures to control quality?
A: We use Statistical
Process Control to insure consistent quality, door after door. Every
operator has a process manual for his station that states the exact
procedures that should be taken for operation, set ups, product inspection,
protection gear, etc. Auditors walk up and down the line assuring that this
manual is followed, and quality remains within specifications. Each
important operation is responsible for the quality achieved , and for
keeping a Control Chart of its output . There are specific and well defined
areas for defective product, which are inspected continuously by
supervisors. There are partial inspection stations throughout the line, and
at the end, there is a full- inspection station checking that the product
meets visual and measurable specifications that customers establish.
4.
Do we have to coordinate freight and customs broker´s operations?
A: No, we can coordinate
and find the best options for freight and customs broker´s operations,
although we do sell FOB our plant.
5.
If we buy from the USA, is your service reliable due to the border
between both countries?
A: Absolutely reliable. We
have been importing and exporting to and from the USA for years and we have
never experienced an unusual delay at the border, specially after NAFTA
began.
6.
What are your lead times?
A:
We normally work with a three week lead time, from the moment we receive the
purchase order, to the moment our customer receives the product. If a given
customer requires faster service, we can lower to two weeks. These lead
times apply for the United States. For other destinations, please contact
us.
7.
How can I receive a quotation for Cabinet or furniture doors and
drawer fronts?
A: You can contact us with
the following information and we will be happy to prepare a quotation for
you :
a) Door and drawer front sizes
b) Estimated monthly volumes per size
c) Shape of top and bottom rails (square, cathedral,
etc)
d) Width of rails and stiles
e) Door type (Solid raised panel solid, Veneer raised
panel or flat panel)
f) Lumber grade required
g) If your inquire includes flat panel doors,
specifications for the back of plywood panel
(also oak, okume, Lauan, etc.)
h) City and zip code of delivery location
i) Your name, company name, phone and fax numbers
and Email address if possible.
8.
What is the minimum size of order that we can place?
A: 2000 doors
9.
What is the minimum quantity per SKU that we can order?
A: 15.
10.
What does it take for TME to make tools to match our profiles?
A: The cost of the tools
depends on the shapes and it can be covered in two ways : If you place an
initial sample order for more than ½ a truckload ( more than 20,000 pounds
), we cover the expense. If the sample order is for less, you would need to
buy the tools from our supplier and lend them to us during the production
run. After the sample order, if you place an order for ½ of a truck load or
more, we buy the tools from you.
11.
Do your sales representatives speak English fluently?
A: Absolutely fluent. You
will not have problems communicating with us
12. How do you protect
your product for shipping?
A: The
product is placed on wooden pallets.
To gain
stability,
depending on the type of product, we may flip it in a different
direction once or twice, depending on the skid’s height. We also
apply
one or two layers of corrugated cardboard, also depending on
the
skid’s height. We use corner protection on all four sides . Shrink
wrap
is applied by a palletizing machine, which applies consistent
pressure throughout the skid, and maintains the product’s
moisture content until it is used by our customer. Finally, we use
plastic banding, twice vertically and once horizontally. If we have the
need
to double stack, we use steel banding for more strength.
All
this care has reduced complaints about palletizing and shipping
to
zero, in over 20,000 pallets delivered in the last two years.
13.
Which wood species do you carry?
A:
Currently, red oak and hard maple. Soon to have others.
14. Where
does your lumber come from?
A: All of our lumber
comes from some of the most highly regarded
U.S. mills.
15.
Do you have finishing capabilities?
A: Not at the moment. We
are open to talk about a good size project of finished doors.
16.
Do you manufacture doors with materials other than wood or wood
derivatives?
A: No, we only make wooden
solid raised panel, veneer raised panel and flat panel doors, as well as
wooden drawer fronts.
17. Where exactly
is TME located?
A:
TME is located in Zapopan, a suburb of Guadalajara, the second
largest city in Mexico and the capital of the state of Jalisco, 120
miles from Puerto Vallarta, and 30 miles from Chapala, Mexico´s
largest lake. please view map.
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