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1. Do
you do custom manufacturing?
A: No, we have minimum orders explained below.
2. How
can I receive a catalog of your products?
A: We match our customers´ profiles and rail
shapes, so we don´t have an "in house" line of shapes and profiles,
therefore we don´t have catalogs. We can choose from all of the profiles we
use, mix them, and offer a style you like. If you want to see a physical
sample of a door, please contact us
3. What
are your procedures to control quality?
A: We use Statistical Process Control to insure
consistent quality, door after door. Every operator has a process manual for
his station that states the exact procedures that should be taken for
operation, set ups, product inspection, protection gear, etc. Auditors walk
up and down the line assuring that this manual is followed, and quality
remains within specifications. Each important operation is responsible for
the quality achieved , and for keeping a Control Chart of its output . There
are specific and well defined areas for defective product, which are
inspected continuously by supervisors. There are partial inspection stations
throughout the line, and at the end, there is a full- inspection station
checking that the product meets visual and measurable specifications that
customers establish.
4. Do
we have to coordinate freight and customs broker´s operations?
A: No, we can coordinate and find the best
options for freight and customs broker´s operations, although we do sell FOB
our plant.
5. If
we buy from the USA, is your service reliable due to the border between both
countries?
A: Absolutely reliable. We have been importing
and exporting to and from the USA for years and we have never experienced an
unusual delay at the border, specially after NAFTA began.
6.
What are your lead times?
A: We
normally work with a three week lead time, from the moment we receive the
purchase order, to the moment our customer receives the product. If a given customer
requires faster service, we can lower to two weeks. These lead times apply
for the United States. For other destinations, please contact us.
7. How
can I receive a quotation for Cabinet or furniture doors and drawer fronts?
A: You can contact us with the following
information and we will be happy to prepare a quotation for you :
a) Door and drawer front sizes
b) Estimated monthly volumes per size
c) Shape of top and bottom rails (square, cathedral,
etc)
d) Width of rails and stiles
e) Door type (Solid raised panel solid, Veneer
raised
panel or flat panel)
f) Lumber grade required
g) If your inquire includes flat panel doors,
specifications for the back of
plywood panel
(also oak, okume, Lauan, etc.)
h) City and zip code of delivery location
i) Your name, company name, phone and fax numbers
and Email address if possible.
8. What
is the minimum size of order that we can place?
A: 2000 doors
9. What
is the minimum quantity per SKU that we can order?
A: 25.
10. What does it take
for TME to make tools to match our profiles?
A: The cost of the tools depends on the shapes
and it can be covered in two ways : If you place an initial sample order for
more than ½ a truckload ( more than 20,000 pounds ), we cover the expense. If
the sample order is for less, you would need to buy the tools from our
supplier and lend them to us during the production run. After the sample
order, if you place an order for ½ of a truck load or more, we buy the tools
from you.
11. Do your sales
representatives speak English fluently?
A: Absolutely fluent. You will not have problems
communicating with us
12. How do you protect your product for shipping?
A: The product is placed on wooden pallets. To gain stability,
depending on the type of product, we may flip it in a different
direction once or twice, depending on the skid’s height. We also
apply one or two layers of corrugated cardboard, also depending on
the skid’s height. We use corner protection on all four sides . Shrink
wrap is applied by a palletizing machine, which applies consistent
pressure throughout the skid, and maintains the product’s
moisture content until it is used by our customer. Finally, we use
plastic banding, twice vertically and once horizontally. If we have the
need to double stack, we use steel banding for more strength.
All this care has reduced complaints about
palletizing and shipping
to zero, in over 20,000 pallets delivered in the last two years.
13.
Which wood species do you carry?
A: Currently, red oak and hard maple. Soon to have
others.
14. Where does your lumber come from?
A:
All of our lumber comes from some of the most highly regarded
U.S. mills.
15. Do you have
finishing capabilities?
A: Not at the moment. We are open to talk about
a good size project of finished doors.
16. Do you manufacture
doors with materials other than wood or wood derivatives?
A: No, we only make wooden solid raised panel,
veneer raised panel and flat panel doors, as well as wooden drawer fronts.
17. Where exactly is TME located?
A: TME is located in Zapopan, a
suburb of Guadalajara, the second
largest city in Mexico and the capital of the state of Jalisco, 120
miles from Puerto Vallarta, and 30 miles from Chapala, Mexico´s
largest lake. please view map.
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